What can I do if my DoorDash background check shows traffic violations that don't belong to me?

Question

I applied to drive for DoorDash and was denied because my background check came back with a bunch of traffic violations. When I looked at the report from Checkr, it shows speeding tickets and reckless driving citations from counties I've never even been to. Some of these tickets are from years ago when I was living in a completely different state. I know these aren't mine because I keep all my driving records and I've only had one minor speeding ticket in my entire life. I need this gig to supplement my income because my regular job cut my hours. How do I prove these violations aren't mine and get DoorDash to reconsider my application?

Consumer Attorneys · Accepted Answer

When a background check company like Checkr reports traffic violations on your driving record that don't belong to you, that's a clear FCRA violation. Background screening companies must use sufficient identifiers to match records accurately - reporting violations from counties where you've never lived or from times when you were in a different state shows their matching procedures failed.

Here's your action plan:

Request your official driving record: Get a certified copy of your Motor Vehicle Report directly from your state's DMV. This will show your actual driving history and prove the violations on Checkr's report aren't yours.
Dispute immediately and thoroughly: Send Checkr a written dispute by certified mail explaining that the traffic violations don't belong to you. Include:
- Copy of your state-issued MVR showing your clean record
- Proof of residence showing you lived in a different state during the time of the violations
- Your driver's license
- A clear statement identifying each incorrect violation
Contact DoorDash directly: Let them know you're disputing errors on your background check and that you'll provide them with a corrected report once Checkr fixes their mistake.
Send us your case details: Provide us with both the incorrect Checkr report and your official state MVR. We can escalate your dispute, demand Checkr's matching methodology, and push for immediate correction.

If Checkr denies your DoorDash opportunity based on someone else's traffic violations, you may have an FCRA claim for lost income and other damages. The law requires accuracy, not just speed. If they matched you to someone else's violations using insufficient identifiers (like just a similar name), that violates the FCRA's reasonable procedures requirement.

We can help you clear your record and potentially recover compensation for the opportunity you lost. Under the FCRA, Checkr pays our legal fees if we win, so there's no financial risk to getting professional help.