Can I dispute if DoorDash denied me because my MVR shows accidents I was never involved in?

Question

I applied to deliver for DoorDash and they rejected me saying my driving record shows too many accidents. When I got my background check report, it lists three different car accidents over the past five years - but I've never been in any of these accidents. I've actually never been in any car accident at all. The accidents listed are in cities I've never driven through, on dates when I can prove I was somewhere else entirely. One of the accidents was supposedly while driving a commercial truck, but I've never driven anything bigger than a regular car. I need this DoorDash income badly because I just lost my regular job, and now I can't even get approved because someone else's accidents are on my record. How do I prove these accidents aren't mine?

Consumer Attorneys · Accepted Answer

When a Motor Vehicle Report shows car accidents you were never involved in, that's a severe FCRA accuracy violation. Consumer reporting agencies must use reasonable procedures to match accident records to the correct driver - simply matching on name or a partial identifier isn't sufficient.

The facts you've described show clear evidence of misattribution:

Accidents in cities where you've never driven
Dates when you have alibis proving you were elsewhere
Vehicle types you've never operated (commercial truck vs. regular car)

These details prove the accidents belong to someone else entirely.

Here's how to dispute and clear your record:

Get your official state driving record: Request a certified Motor Vehicle Report directly from your state's DMV. This should show your actual accident history (none, in your case) and prove the background check company pulled incorrect information.
Gather alibi documentation: For any accidents where you can prove you were somewhere else:
- Work schedules or timecards
- Credit card statements showing transactions in different locations
- Any other proof of your whereabouts on those dates
Document vehicle ownership: Get records showing you've never owned or operated a commercial truck if one of the accidents claims you were driving one.
Identify the screening company: DoorDash should have sent you an adverse action notice naming which consumer reporting agency provided the MVR. This is likely Checkr, HireRight, or another background check company.
Send a comprehensive written dispute: Mail the screening company a certified letter including:
- Your certified state MVR showing no accidents
- Proof you were elsewhere on the accident dates
- Evidence you've never operated the vehicle types listed
- A clear demand for correction and notification to DoorDash
Contact us with your documentation: Provide us with both the incorrect background check report and your official clean state MVR. We can immediately escalate this, demand the screening company's matching methodology, and force correction.

You may have an FCRA claim for:

Lost DoorDash income opportunity
Damage to your driving record and insurance rates if the errors have spread
Emotional distress from being falsely accused of accidents
Potential punitive damages if the screening company's procedures are grossly inadequate

The fact that one accident shows you driving a commercial truck you've never operated is particularly strong evidence of a mixed file. No reasonable matching procedure should attribute that to you.

Under the FCRA, if we pursue legal action and win, the screening company pays our attorney's fees. You can clear your record and get compensated without any upfront cost.

Don't let someone else's accidents block your income. We'll prove these don't belong to you and hold the screening company accountable.