Can I sue if my Lyft account was deactivated because Safety Holdings reported an incorrect MVR?

Question

I got deactivated from Lyft out of nowhere and when I asked why, they said it was because of my Motor Vehicle Report from Safety Holdings. I requested a copy and it shows multiple DUIs and license suspensions that aren't mine. I have a clean driving record - I've never had a DUI, never had my license suspended. It looks like they pulled someone else's driving history entirely. I've been driving for Lyft for three years and this is my full-time job. I disputed it with Safety Holdings two weeks ago but haven't heard anything back. I can't afford to wait months for them to fix this while I have no income. Can I take legal action against them for destroying my livelihood with false information?

Consumer Attorneys · Accepted Answer

Yes, you may be able to sue Safety Holdings under the FCRA if they reported an incorrect Motor Vehicle Report (MVR) that caused your Lyft deactivation. When a consumer reporting agency like Safety Holdings reports someone else's driving violations on your MVR, that's a mixed file error and a serious violation of the FCRA's accuracy requirements.

Safety Holdings must use reasonable procedures to ensure the driving records they report actually belong to you. Reporting multiple DUIs and license suspensions that aren't yours - especially when they appear to be another person's complete driving history - shows a fundamental failure in their matching process.

Take these steps immediately:

Obtain proof of your clean record: Request an official MVR directly from your state's DMV showing your actual driving history with no DUIs or suspensions.
Save all deactivation notices: Keep everything Lyft sent you about why you were deactivated and any references to the Safety Holdings report.
Document the dispute timeline: Note when you disputed with Safety Holdings and what evidence you provided. If they don't respond or continue reporting false information, that strengthens your case.
Track lost income: Calculate exactly how much income you've lost since deactivation. This is compensable under the FCRA.
Contact our firm immediately: Send us the incorrect Safety Holdings MVR, your clean state MVR, and your Lyft deactivation notice. We can demand immediate correction, push for your reactivation, and pursue legal action if needed.

If Safety Holdings' error has cost you your job and income, you may be entitled to compensation for lost wages, emotional distress, and potentially punitive damages if their conduct was willful. The FCRA requires that if you win, the consumer reporting agency pays your attorney's fees, so you can pursue justice without upfront costs.

Don't let an incorrect MVR destroy your livelihood. We'll fight to get your record corrected and hold Safety Holdings accountable.