How do I dispute a background check showing a driver's license suspension that never happened?

Question

I applied for a delivery driver position, and the background screening came back saying my driver’s license is suspended. It is not suspended; I have my valid license right here in my wallet, and I have been driving legally without any issues. I checked with the DMV directly, and they confirmed that my license is active with no suspensions or restrictions. I even obtained a certified driving record from the DMV showing that my license is in good standing. However, the screening company insists their report is accurate and refuses to correct it. The employer will not move forward because their insurance requires drivers with clean, active licenses, and this false suspension is disqualifying me from a job I am fully qualified for. I do not understand how the screening company can report a suspension that does not exist on my official DMV record. This is a driving job, and without a valid license in their system, I have no chance, even though my actual license is perfectly valid.

Consumer Attorneys · Accepted Answer

A false driver's license suspension on a background check is a critical accuracy error, especially for positions that require driving. When a screening company reports that your license is suspended but your official DMV record shows it's valid and active, they've violated the FCRA's requirement to use reliable sources and report accurate information.

Driver's license errors often occur when screening companies:

Pull data from outdated or incomplete databases instead of official DMV records
Confuse your license with someone else's who has a similar name or license number
Report old suspensions that have been lifted or resolved
Fail to verify current license status with the actual state DMV

Under the FCRA, when reporting driver's license information that affects employment, screening companies must:

Use current and reliable sources for license status
Verify information with official state DMV records when possible
Not report outdated suspension information
Distinguish between different individuals with similar information

What you should do immediately:

Obtain a certified current driving record from your state DMV showing active license status
Get written confirmation from DMV that there are no suspensions or restrictions
Take a photo of your valid physical driver's license showing current expiration date
Dispute the false suspension in writing with the screening company

Send us the background report showing the false suspension and your certified DMV driving record proving your license is valid and active. We can demand immediate correction and force the screening company to send an updated report to the employer right away. Time is critical for driving positions — employers often move quickly to hire other candidates.

If the false suspension cost you the driving job or caused delays that resulted in the position being filled by someone else, you may be entitled to compensation under the FCRA for:

Lost wages and employment opportunity
The cost and time spent obtaining DMV documentation to prove the error
Emotional distress from being falsely disqualified
Any other damages resulting from the incorrect report

For driving positions, license status isn't just a detail — it's the core qualification. A false suspension can instantly disqualify you from jobs you're fully qualified to perform. We'll make sure the screening company corrects this error immediately and answers for reporting suspension information that contradicts your official DMV record. Don't let a false suspension destroy your driving career — contact us now so we can fix this before the opportunity is lost.