What can I do if Checkr keeps reporting the same incorrect background check information after multiple disputes?

Question

This is the second time Checkr has put someone else's criminal record on my background check. The first time was last year when I was applying for a rideshare job. I disputed it, they eventually removed it, and I thought it was over. Now I'm trying to get approved for DoorDash and the exact same false criminal record is back on my report again - same wrong case, same wrong county, everything. I've already disputed it once with Checkr for this application and they came back saying it's "verified." How can they verify something that isn't mine? I have proof from my first dispute showing they already admitted this record doesn't belong to me. They're clearly not learning from their mistakes and now I'm being denied work opportunities again because of their repeated errors.

Consumer Attorneys · Accepted Answer

Repeated mixed file errors by the same background check company are extremely serious FCRA violations. When Checkr reports the same incorrect information after you've already disputed it once and they acknowledged it was wrong, that demonstrates a pattern of negligence or willful misconduct.

This is not just one mistake - it's a systemic failure. Courts view repeated errors as evidence that a company:

Failed to fix known problems in their matching procedures
Didn't implement reasonable procedures in the first place
May be acting willfully or recklessly rather than negligently

Your situation is particularly strong because:

Documented pattern: You have proof Checkr made this exact error before and corrected it, yet they're repeating it
Prior notice: They were on notice that their matching procedures attached someone else's record to you
Verification without investigation: Claiming the record is "verified" when they previously admitted it was wrong shows they're not conducting real investigations

Here's your immediate action plan:

Gather all documentation: Collect everything from your first dispute (the original error, your dispute, Checkr's admission it was wrong, the correction) and everything from this current dispute.
Dispute again with enhanced proof: Send Checkr a letter by certified mail specifically pointing out this is the second time they've made this exact error, reference your prior dispute case number, and include all proof they previously acknowledged this record isn't yours.
Document all denials: Save denial notices from DoorDash and any other platforms affected by this repeated error.
Contact us immediately: This type of repeated violation often supports claims for willful noncompliance under the FCRA, which can result in significantly higher damages including statutory damages and punitive damages.

Repeat violations can dramatically increase your potential compensation under the FCRA. Instead of just proving negligence, we may be able to prove Checkr acted willfully by repeating the same mistake after being put on notice. This could mean:

Actual damages for all lost opportunities and income (both instances)
Statutory damages between $100-$1,000 per violation
Punitive damages to punish the repeated misconduct
Attorney's fees paid by Checkr

Don't let them get away with making the same mistake twice. We can hold Checkr accountable for their pattern of violations and make sure you're fully compensated.