What Does It Mean to Fail a Checkr Background Check?

Question

I applied to drive for a delivery app. Checkr ran my background check and now I see the same case listed twice on the report. One old misdemeanor, showing up two times like it's two separate offenses. They deactivated me. It looks way worse than it actually is. This is one incident. Why is it appearing twice? Can they do that? I need this job and I don't know where to start.

Consumer Attorneys · Accepted Answer

A duplicate listing occurs when the same case, arrest, or conviction appears more than once on a single background check report. For a platform relying on Checkr, seeing what looks like two separate offenses can trigger an automatic deactivation, even when the underlying record is a single incident. Under the Fair Credit Reporting Act (FCRA), consumer reporting agencies are required to maintain reasonable procedures for accuracy, and reporting the same entry twice can constitute a reportable error. If your failed checkr background check contains a duplicated record that made your history appear more serious than it is, the FCRA may give you the right to dispute the report, request reinvestigation, and potentially seek remedies if the error caused you harm. Acting quickly matters, because adverse action timelines under the FCRA are short.

Request a full copy of your Checkr consumer report immediately - you are generally entitled to one free copy upon request.
Identify the duplicate entries by case number, court, date, and charge description, then compare them side by side to confirm they reference the exact same incident.
Pull the original court record to establish that only one case exists, a clerk's office printout or online court docket can serve as evidence.
Document when you received the pre-adverse action notice, the copy of the report, and the final adverse action letter, and note whether all three arrived in proper sequence.
Save all platform or employer communications about your deactivation or disqualification, including in-app messages, emails, and any reference to the report.
Note the dates carefully - when the check was run, when you were notified, and when you first saw the duplicate - because FCRA dispute and legal deadlines are time-sensitive.

Consumer Attorneys offers free case reviews for people dealing with background check errors like this one. If your failed checkr background check shows the same record twice and cost you an income opportunity, consider reaching out before any FCRA deadlines pass. Preserve every document, screenshot, and notice you have, and move quickly.