Checkr Dispute: How to File, What to Send, and What to Do If It Is Denied

A Checkr dispute lets you challenge mistakes on your background check, whether it is someone else's criminal record, an outdated charge, or information that simply is not true.

Filing a dispute is free. Getting an error corrected is not always as straightforward.

You might have court documents proving a charge was dismissed, yet Checkr's report still lists it as pending. And while you are trying to sort things out, an employer may be making a hiring decision based on that very report.

The Fair Credit Reporting Act (FCRA) gives you the right to challenge inaccurate information and requires Checkr to investigate. Keep reading to learn how to file your dispute, what evidence to send, and what to do when Checkr's answer does not resolve the problem.

When File a Dispute Isn't Enough

A Checkr dispute does not always end with the correction you expected. Sometimes the company reviews the information and leaves the report unchanged, even when you have submitted documents that prove it is wrong.

Take a dismissed criminal case. You have the court order showing the dismissal, but your background check still lists the charge as pending. You dispute it, attach the order, and wait. Checkr eventually responds that the information has been verified.

Now you are left trying to understand what, exactly, was verified.

That is a fair question, and the FCRA gives it legal weight. Checkr must conduct a reasonable reinvestigation of disputed information and consider the relevant evidence you provide. Simply confirming that a record exists does not clarify whether it has been reported accurately.

A denial does not automatically mean Checkr violated the law. But if the investigation overlooked reliable evidence, failed to address the actual error, or left unverifiable information in place, there are further steps worth taking.

Your dispute being closed and your problem being resolved are two different things.

Understanding the Checkr Dispute Process

The Checkr dispute process lets you challenge information in your background report and have it reinvestigated, usually within 30 days. A Checkr background check dispute starts in the Candidate Portal, where you can see the report and upload documents.

Checkr provides background screening for employers and platforms, including companies such as Uber, Lyft, and DoorDash. Its reports draw on court records, government databases, and other information sources.

Those records are not always complete. A court database may show a charge without its final disposition. Another person's case may be associated with your identifying information. Even a small discrepancy becomes a serious problem when it appears in a report used to make hiring decisions.

Here is what happens after Checkr receives a qualifying dispute:

You can access your report, upload documents, and start a dispute through Checkr's Candidate Portal. Keep in mind that Checkr provides the background report; the employer or platform decides on your application.

For a closer look at what these screenings show, see our guide to what a Checkr background check shows.

When to File a Checkr Dispute

You should file a Checkr dispute the moment you realize your report contains information you believe is inaccurate, incomplete, or legally unreportable. You do not have to wait until a company rejects your application.

Some mistakes are easy to spot. Others only become obvious when you compare the report against official records. Common examples include:

• A criminal record that belongs to someone else. Similar names or incorrect identifying information can cause records to be associated with the wrong person.
• A charge with the wrong outcome. The report says a case is pending, although court records show it was dismissed.
• The same offense listed twice. Duplicate entries can make one incident appear to be multiple offenses.
• Outdated information. The report contains information that federal or applicable state law no longer permits to be reported.
• Incorrect driving records. A license suspension, traffic violation, or other driving-related entry has been reported inaccurately.

Not every unfavorable record is a mistake. An accurately reported conviction, for example, may remain on a background check if the law permits it. If any of these appear on your report, Checkr lets you file a dispute at no cost.

The important thing is to identify what is actually wrong. Our separate guide explains common types of Checkr wrong information and how they may affect your application.

How to File a Checkr Dispute (The Right Way)

To dispute a Checkr background check, you will need a copy of the report, a clear explanation of the mistake, and any documents that help establish the correct information. Here is how to put together a dispute Checkr can properly investigate.

1. Get a copy of your report. Visit the Checkr Candidate Portal to access your completed background check. Download the report and save it. You will want the original version if you need to show what Checkr reported before your dispute.
2. Find the exact error. Do not just say that your background check is wrong. Identify the exact entry you are challenging and explain the problem in as much detail as possible. If a case was dismissed but Checkr lists it as pending, include the court, the case number, and the correct disposition.
3. Gather your evidence. A dismissal order, a corrected DMV record, an expungement order, or another official document can establish what the report should say. Use copies, not originals, and provide only the personal information reasonably needed to establish the error.
4. File your dispute with Checkr. The Candidate Portal has a dispute option for eligible completed reports. Follow the instructions, explain the mistake, and upload your evidence. You can also dispute a Checkr report by email with a detailed explanation and supporting documents. If you cannot use the portal, or you prefer not to because of the arbitration clause explained below, contact Checkr Candidate Support about another submission method.
5. Save everything you send. Keep your dispute explanation, supporting documents, submission confirmation, and subsequent emails. Note when Checkr received your dispute. You may need those records if the investigation takes too long or the same error remains.
6. Read the response carefully. Compare Checkr's findings with your original report and supporting documents. If the mistake is still there, you can request a description of how Checkr investigated the information, including the sources contacted where required by law.

A few extra minutes spent organizing your documents saves considerable confusion later. A Checkr dispute of a background check report is free, and filing one does not require a lawyer. If the report has already affected a job offer, keep the employer's emails and any rejection notice as well.

How Long a Checkr Dispute Takes and the 30-Day Deadline

A Checkr dispute generally must be reinvestigated within 30 days after Checkr receives it. Under the FCRA, that period may be extended by up to 15 days if you provide relevant new information during the initial investigation, subject to certain limits.

Checkr must notify you of the results within five business days after completing the reinvestigation. The deadline applies to the investigation, not to an employer's hiring decision. It also does not mean Checkr has to agree with every dispute.

If the deadline has passed and you have received no proper response, keep your submission records. They may help establish whether Checkr complied with the law.

Avoiding Arbitration: Protecting Your Right to Sue

Checkr's Terms of Service contain an arbitration agreement that may affect how you pursue a legal claim against the company. It is worth reading before you accept the Terms, particularly if your background check has already caused you serious problems.

Arbitration means certain disputes are decided outside court, generally by a private arbitrator. Checkr's Terms, effective July 7, 2026, also include a class action waiver. The current agreement provides an opt-out for individuals.

If you have agreed to Checkr's Terms, you can:

1. Check when you accepted the agreement. The current Terms give individuals 30 days from agreement to opt out of the arbitration provision.
2. Send a written opt-out notice. Email arbitration@checkr.com and state clearly that you want to opt out of the arbitration agreement.
3. Include the required contact details. Checkr asks for the name, phone number, and email address associated with your account. Keep a copy of your notice and proof that it was sent.

You can use the following wording: "I am exercising my right to opt out of the arbitration agreement in Checkr's Terms of Service."

Checkr also accepts opt-out notices by mail: Checkr, Inc., Legal Department, 1 Montgomery Street, Suite 2400, San Francisco, CA 94104.

The published opt-out instructions do not require you to include your Social Security number or date of birth.

One detail matters here: opting out of the current agreement does not cancel any separate arbitration agreement you may have accepted earlier. Whether a particular claim belongs in court depends on the applicable agreements and law.

If you are concerned about arbitration, review the current Checkr Terms of Service before proceeding. You can also ask Checkr about alternatives to the Candidate Portal if you prefer not to accept new online terms.

When Legal Action May Be Needed

A Checkr dispute may lead to legal action if the company fails to meet its FCRA obligations, including its duty to conduct a reasonable reinvestigation.

You may be able to sue Checkr for reporting inaccurate information even if you have not filed a dispute. But if your claim is that Checkr failed to properly investigate an error, you generally must have disputed that information with Checkr first.

Read more about when you can sue Checkr and what an attorney will consider when evaluating a potential claim.

Your Rights Under the FCRA

The FCRA gives you the right to dispute inaccurate or incomplete information in your Checkr report and have errors corrected or deleted. Checkr generally has 30 days from receiving your dispute to investigate and must promptly correct or remove information found to be inaccurate, incomplete, or unverifiable.

Those protections include the right to:

• obtain a copy of your consumer report;
• dispute inaccurate or incomplete information without paying a fee;
• have your qualifying dispute reasonably reinvestigated;
• have information corrected or deleted when the reinvestigation finds it inaccurate, incomplete, or unverifiable;
• receive notice of the investigation results and the required updated report information;
• request a description of how the disputed information was investigated;
• add a brief statement of dispute if the investigation does not resolve the disagreement.

You can also ask Checkr to notify certain previous recipients when disputed information has been corrected or deleted, subject to the conditions in the FCRA.

The law gives you these rights whether or not Checkr agrees with your original complaint. It does not guarantee that every disputed item will be removed.

Checkr Dispute Ignored or Denied? We Can Help

If Checkr closed your dispute without correcting the error, you may still have options.

At Consumer Attorneys, we review what went wrong with the report, what evidence was available, and how Checkr handled the dispute. Sometimes the issue is inaccurate information that should never have appeared. Other times it is an investigation that did not address the evidence.

Our background check lawyer team helps consumers understand whether those problems amount to violations of the FCRA and what legal remedies may be available. Consumer Attorneys serves clients nationwide, with offices in New York, Phoenix, and Atlanta.

Prior results do not guarantee a similar outcome.