All You Need to Know About Info Cubic Background Checks

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3 May, 2024
Daniel Cohen
11 min
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Everything You Need to Know About Info Cubic Background Checks, Disputing Errors & Filing a Lawsuit!

Delve into the world of Info Cubic background checks and discover how the company conducts screenings. Explore how its background checks can affect your chances of securing employment, rental properties, and more! Our article will examine the potential for errors, your rights as a consumer, and how Consumer Attorneys will help you handle disputes.

Info Cubic is a recognized background check company. Whether you're a company needing data on candidates or you’re an individual who is self-employed and trying to validate your information, Info Cubic provides multiple solutions. Let's look at the history of this company, the background check services it provides, how the company does background checks, and how to tackle errors!

About Info Cubic Company

If you are wondering if Info Cubic is legit, it is a reputable company and was acquired by Orange Tree in 2022. Info Cubic, sometimes referred to as Info Cubic LLC, is a screening company that provides background checks along with drug, health and dot screenings. Additionally, it provides employment, and post hire screenings that can be performed for many reasons like employment, tenant screening, and as a personal verification. Info Cubic says it delivers results quickly and accurately. We will explore how background check companies like Info Cubic do not always deliver accurate results and when they drop the ball, what you should do!

How Does Info Cubic Conduct Background Checks?

Typically, background check companies like Info Cubic conduct background screenings by using a blend of online databases, public records, and verification checks. They can acquire from a variety of data sources such as police records, credit checks, work experience, educational background, and other information. When conducting a background screening Info Cubic will check for multiple things. What Info Cubic verifies depends on what your employer or landlord has requested and what is allowed according to the law. 

How Long Does a Background Check from Info Cubic Take? 

The length of the background check process from Info Cubic can be different depending on the complexity and extent of the check. Usually, Info Cubic’s background checks are performed between 24 to 48 hours. They even have something on their site that claims some checks like Social Security number traces and credit reports can be very fast and may take a couple of hours or be instant. Again, the amount of time it will take depends on several factors and can range from instant results to several weeks.

What Information Does Info Cubic Provide in Their Background Checks?

Info Cubic screening services include data from various sources based on individual screening requirements. The data points that are often used encompass criminal records, employment history, education verification, credit history, motor vehicle records, and drug test results. With regard to tenant screening, they can offer rental history, eviction records, and other supporting data.

Info Cubic Criminal Background Check

Info Cubic does background checks through local, state, and national databases in order to determine if there is a criminal history. Some of what is offered in their criminal checks includes:

  1. County criminal records
  2. Statewide criminal records
  3. Criminal record locator (U.S.)
  4. A Global check
  5. Registered sex offender records (national)
  6. Federal criminal records

As mentioned above, Info Cubic’s criminal checks solutions offer a suite of products, however; most of the criminal checks regardless of the package will usually check for misdemeanors, felonies, and other legal offenses listed on record. 

Info Cubic Background Checks for Rental Property

Info Cubic solutions for landlords include tenant screening services which help landlords choose renters that are likely to be reliable and pay their rent on time. This includes checks on previous credit history, rental background, eviction records, and criminal records.  

Info Cubic Background Check for Employment

Info Cubic offers employment eligibility verification checks designed for businesses of all kinds. These checks usually consist of the verification of work experience, educational background, criminal record checks, credit history and more. Employers are able to pull data from this information to make a smart hiring decision. 

What Are the Consumers' Rights when Verifying Their Background Check? 

Consumers have the right to consent or disagree to background screenings. A company cannot have a background check run on you without your consent. If you do not agree with a background screening, you may not get the job if it is a prerequisite for employment. Nevertheless, consumers have a right to know about a background check before it is conducted. 

Additionally, according to the Fair Credit Reporting Act (FCRA), individuals must be informed if a background check screening has been used against them in an employment or rental decision. They have the right to request a copy of their Info Cubic report and dispute any incorrect information. 

Which Companies Use Info Cubic for Background Checks?

A wide range of companies across various industries use Info Cubic for their background check needs. These include employers in finance, healthcare, technology, retail, and manufacturing, among others. Property management companies also rely on Info Cubic to screen potential tenants. 

What Do Companies Use Info Cubic Background Checks For? 

Companies use Info Cubic background checks to verify information provided by job applicants or tenants, assess potential risks, and maintain a safe environment. Info Cubic employment screenings help businesses ensure they hire the right people for the job, while tenant screening protects property owners from unreliable tenants.

Can Errors Occur in Background Checks from Info Cubic?

Like any background check provider, errors can occur in Info Cubic's reports. These mistakes may result from inaccuracies in the data sources they use or other factors. It's important to understand how errors can happen and how they can be addressed. If you encounter errors, you have a right to dispute the mistakes and also contact attorneys for consumer protection for help!

What Causes Errors in Background Checks? 

If you failed a background check, there are many reasons that could have caused the failed screening. Errors in background checks can be caused by several factors including:

  • Outdated or incomplete data
  • Mistakes in public records 
  • Human mistakes
  • Data entry errors 
  • Identity theft scams

Sometimes, similar names or dates of birth may lead to mix-ups in a person's background report. It's critical to review your background check report for any inaccuracies to avoid potential issues.

Main Types of Errors

The most common mistakes you may find contained in a background check include incorrect or wrong data, outdated information, mistaken identity, and incorrect criminal records. These errors can complicate gaining employment and securing rentals.

How Often Do Errors Occur in Background Checks from Info Cubic?

Mistakes occur in background checks very often. The University of Maryland organized a study that showed that at least half of the participants had at least one false-positive error and 90% of participants had at least one false-negative error. Based on their study, most people will find errors on their background checks. Will those errors prevent employment or other opportunities? Not always, but it’s very possible! Consumers should consistently check their credit reports and background check status periodically to ensure that their data is correct.

What Are the Consequences of Having Errors in Your Background Check Report? 

Errors contained in background check reports can be detrimental because they can adversely affect your chances of getting a job, certain licenses, connecting utilities in your name, and the ability to rent a place to live. 

You should monitor your background check status during the background screening process if possible. Doing so will alert you of any errors and the potential for common errors such as double files, being mistakenly reported as dead, or if the background check company has suspended the screening because they need additional information, etc. Continuing to monitor your status helps to mitigate the consequences that errors cause.

You Can Contact Info Cubic if You Need to Correct an Error in the Background Report 

If you discover an error in your background check report from Info Cubic, you can contact the company to dispute the inaccuracies. Info Cubic should investigate your claim and work to correct any errors in your report to ensure the information is accurate and up-to-date. If you need to dispute Info Cubic errors, you can do so in different ways. Info Cubic appears to have a legit website so contacting them online is an option, but we highly suggest doing so by certified mail because it can help retain your right to sue if a lawsuit becomes necessary. Below is Info Cubic’s contact information. 

Info Cubic

9250 E. Costilla Ave., Suite 525

Greenwood Village, Colorado, 80112

What to Do if You Do Not Receive Answers to Your Questions on the Background Report

If Info Cubic has not investigated and responded to your dispute, you can contact their customer support for answers. Info Cubic must look into your concern and try to amend mistakes. If you do not receive answers to your background check report questions within thirty days (with few exceptions), you have a right to contact a lawyer and file a lawsuit if needed. 

You Can Sue Info Cubic if Your Report Contains Errors

Yes, you can sue if your Info Cubic report contains mistakes that have caused you harm. Errors are not always a reflection of something consumers did wrong. Instead, errors can include everything from mixed files, duplicate or multiple files, inaccurate criminal records, and being reported as deceased. If you do not receive any answers to your questions or Info Cubic refuses to remove errors, you can file a complaint with the Federal Trade Commission (FTC). It's important that you exercise your rights according to the FCRA and make background check companies pay for their mistakes. There have been many class action cases brought against background check organizations due to their errors. Consumers got fed up and filed a suit to hold them accountable. You do not have to wait until there is a large lawsuit to get assistance. 

The lawyers at Consumer Attorneys are available ANYTIME to assist you with your questions and concerns!

Who Can You Contact to Solve the Problem with an Error Found in the Background Report from Info Cubic? 

If you're facing issues with your background report, start by contacting an attorney! An attorney can help you contact Info Cubic's customer support team if needed and also submit a complaint with regulatory agencies such as the CFPB and the FTC. An attorney who has experience in consumer rights cases will help you navigate the entire error disputing process.

Assistance in Disputing Info Cubic Background Report 

If you need help disputing a background report from Info Cubic, or assistance filing an incorrect background check lawsuit, you can seek assistance from a legal professional or consumer rights advocate. They can guide you through the process and ensure your concerns are properly addressed.

Lawsuits against Info Cubic

False Child Felony Allegations

We’ve helped clients win lawsuits and secure settlements against Info Cubic (Orange Tree). One notable case involved a client falsely reported as having a felony conviction for a child-related indecent act. Info Cubic mixed up our client’s identity with a felon who had a completely different first and middle name, Social Security number, and gender! This error was grossly inaccurate and untrue. The inaccurate information led to the client losing a job offer and enduring significant distress. Info Cubic's failure to verify public court records and ensure accuracy caused substantial harm to the client's livelihood and reputation, constituting a violation of the FCRA. The client suffered various damages, including lost wages, damage to reputation, and emotional distress. Our intervention resulted in a substantial settlement, showcasing our ability to advocate for clients impacted by inaccurate background reports. We have a history of securing significant compensation for our clients and can do the same for you.  

Contact Us - Consumer Attorneys!

You shouldn’t face background check errors alone. If you have experienced background check errors mentioned in this article and those not mentioned, we want to hear from you! You can reach us ANYTIME via our live chat feature on our website, via phone at 1-877-615-1725, and email [email protected]. Contact us if you have questions or concerns regarding background check errors and any other credit and background check errors you may be battling. We want to hear from you!


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About the author
Daniel Cohen
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Daniel Cohen is the Founder of Consumer Attorneys. Daniel manages the firm’s branding, marketing, client intake and business development efforts. Since 2017, he is a member of the National Association of Consumer Advocates and the National Consumer Law Center. Mr. Cohen is a nationally-recognized practitioner of consumer protection law. He has a wealth of proven legal experience in the US in: collective claims, representing visually impaired people who believe their rights under the Americans with Disabilities Act have been violated in both the physical and digital environments, corporate governance and dispute resolution. Read more

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