Spark Driver Account Deactivated - Reasons and Solutions

  • Spark Driver Account Deactivated - Reasons and Solutions

Contact Us
1
2
3
28 May, 2025
2 min
3481
man reading background check report

Spark Driver Deactivation Explained: Common Reasons and How to Get Reinstated

Often, honest and hardworking Spark Drivers get their account deactivated without notice or a clear explanation of the platform’s decision. In most cases, the only solution is to try to appeal the deactivation with Spark Support Directly.

The only exception is when your Spark account gets deactivated due to an inaccurate background check, then you need to work with an FCRA attorney to fix your background report to get your Spark account back.

Common reasons for deactivation:

  1. Failed Background Check
  2. Late or Missed Deliveries, Cancellations
  3. Customer Complaints
  4. System Errors or Miscommunication

Spark Drive Account Deactivated Due to a Background Check

The objective of a background check is to determine whether there are any compromising issues related to passenger safety that may have occurred in a driver's past. Background Checks for Spark usually include the following information about the driver:

  • Driver’s Criminal History (Includes acts of misconduct, felonies, misdemeanors, DUI/DWI(s), and other crimes on both federal and county level);
  • Driving Record History (Accidents, traffic violations, driver’s license suspension history);
  • Identity Verification (Verifies the validity of a candidate’s ID Document and Social Security number).

In order to run a background check on a driver, Spark uses a background check agency called Checkr, less commonly used agencies are Sterling and First Advantage. 

Important to know - Instead of verifying the driver’s criminal past with the courts directly, background check agencies obtain information about drivers’ criminal past from various commercial databases, which are often unreliable and may lead to inaccurate reporting and unfair deactivation.

Most Common Issues with Spark Background Checks:

  • Inaccurate Or Outdated Information on a Background Report

Under the FCRA Law, agencies who ran the background check for Spark drivers are legally obligated to maintain all the reasonable procedures to ensure that the driver’s background check is accurate and reflects the actual records from the Courts and Department of Motor Vehicles. Quite often, background checks may show resolved cases as pending because the agency did not manage to keep up with the court’s updates. 

Problems with matching algorithms are also common for Spark driver's background checks. Most of the time, the reporting agency will not verify the full personal information available to them, they may match the criminal records by the name and date of birth only or other partial information. As a result, even the most law-abiding driver may get deactivated because of a criminal record that belongs to a different person with the same name.

  • Solution:

If your Spark account was deactivated due to an inaccurate background check, Consumer Attorneys can help you correct your report with no out-of-pocket fees and get you monetary compensation for the loss of income and emotional distress. 

Does your Background Report Show Wrong Information?
Ask for Our Help Now!
Contact Our Team
  • How Long Does Spark Driver Background Checks Take?

A background check for Spark drivers typically takes 1-7 business days to complete. However, the processing of your Spark driver background check might take longer if further verification is needed. The background check for Spark can also be delayed if the driver incorrectly entered his personal information or uploaded unreadable photos of their documents.

  • Solution:

Sometimes, if the background check is pending for too long, Spark may simply cancel it, in this case, you need to reach out to Spark Support to inquire about your background check issue and request a new one. 

Spark Customer Service - Help Desk

Deactivated Due to Late or Missed Deliveries, Cancellations

Beyond Background Checks, there are many other reasons why your Spark Driver Account may get deactivated usually, they are related to the Spark Drive Terms of Service.

Failure to Complete Orders is one of the most common reasons for deactivation, this not only includes not delivering orders but also late deliveries, leaving orders at the wrong locations, or not accepting the orders while running the Spark App. In some cases, this may lead to a temporary Spark deactivation, if the driver does not manage to maintain a high acceptance and delivery rate, then the account may get deactivated permanently. 

  • Solution:

If you believe that your Spark account has been deactivated due to a mistake or a technical error, please contact Spark Drive Support to Appeal Your Deactivation with Spark Directly.

Appealing a deactivation - Spark Drive HelpDesk

Deactivated Due to a False Complaint from a Customer

Quite often, Spark drivers get deactivated because of false complaints from customers. Spark Drive always monitors drivers’ ratings and deactivates the accounts automatically if their rating falls below a certain level. 

Some complaints may trigger an instant deactivation if the customer reported rudeness and unacceptable behavior of the driver. 

Unfortunately, when resolving disputes between the driver and the customer, in the majority of cases, Spark would take the customer’s side since the drivers are independent contractors and Spark is not legally responsible for the fairness of the deactivation. 

  • Solution:

It can be extremely hard to appeal the deactivation caused by a customer complaint. Still, if you were falsely accused of not delivering the package or being rude you should try to Appeal Spark’s Decision to deactivate your account with their Support. 

Appealing a deactivation - Spark Drive HelpDesk

System Errors or Miscommunication

Less common for unreasonable Spark Account Deactivations are technical errors. In some cases, the GPS may not work properly, or there might be issues with the internet connection, and Spark may think that there is something fraudulent going on with your account. As a result, their automatic system would block your account due to suspicious activity. 

  • Solution:

There are many other system glitches or miscommunications which may lead to Spark account deactivation. In these cases, drivers can often appeal to have their accounts reinstated.

Appealing a deactivation - Spark Drive HelpDesk

Is There an Error in Your Background Check?
We don’t just dispute—we get results. Let’s go!
Contact Our Team

Frequently Asked Questions

Yes, depending on the reason. You can appeal directly with Spark Support. If the deactivation was due to a background check error, legal help may be more effective.

Spark primarily uses Checkr, and sometimes Sterling or First Advantage, to process background checks for drivers.

Yes. If the background check was inaccurate and caused financial or emotional harm, you may be entitled to damages under the Fair Credit Reporting Act.

Yes, you can contact Spark Drive HelpDesk to file an appeal, especially in cases of system errors, customer complaints, or suspected mistakes.

Typically 1-7 business days. It may take longer if there are issues with ID verification or if additional documentation is needed.

If it’s delayed too long or canceled, contact Spark Support to request a new background check submission.

You may be eligible for actual damages (lost income, emotional distress), statutory damages (up to $1,000 per violation), and attorney’s fees - without any upfront cost to you.

imageMeir Rubinov - Associate Attorney at Consumer Attorneys PLLC
About the Author
Meir Rubinov
See more post

Raised on a ranch, Meir cultivated a strong work ethic and compassion while tending to chickens, sheep, goats, cattle, and even donkeys. Meir's upbringing instilled values of integrity and protecting the vulnerable, shaping his approach to law. Read more

Contact Us
INVESTIGATIVE ENGAGEMENT AGREEMENT

You, (“Client,” “you”), and Consumer Attorneys PLLC (“CA” or “we”), located at 68-29 Main street Flushing, NY 11367 (“CA”) , hereby enter into this limited scope retainer agreement whereby you agree to grant CA the exclusive authority to investigate your potential consumer law claim(s), including but not limited to potential violations of the Fair Credit Reporting Act (“FCRA”), Fair Debt Collection Practices Act (“FDCPA”), Equal Credit Opportunity Act (“ECOA”), Electronic Funds Transfer Act “EFTA”), Fair Credit Billing Act (“FCPA”), and/or the Telephone Consumer Protection Act (TCPA”) (collectively referenced as “consumer protection statutes”). 1Please read carefully before signing:

Authorization

You authorize CA to investigate your potential consumer law claim(s) under state and federal consumer protection statutes. You authorize CA to contact third parties on your behalf for the limited purpose of investigating your potential consumer law claims. “Third parties” include but are not limited to consumer reporting agencies, creditors, lenders, debt collectors, rental agencies, employers, courts, and law enforcement agencies.

CA’s Exclusive Investigative Period

CA agrees to investigate your potential consumer law claims in good faith. By signing this agreement, you agree to give CA the exclusive right to investigate your potential consumer law claim(s) for the next 180 days (“Exclusive Investigative Period”). For the duration of the Exclusive Investigative Period, you agree that you will not communicate with any other law firm or legal representative about your potential consumer law claim(s). You agree to forgo any previously scheduled consultation or case review until CA’s Exclusive Investigative Period concludes.

Termination of Exclusive Investigation Period

CA agrees that the Exclusive Investigative Period may not extend beyond 180 days without your prior written consent.

At any time between the date of this agreement and the expiration of CA’s Exclusive Investigative Period, CA may inform you of the outcome of its investigation. If CA’s investigation reveals that you have an actional consumer law claim, CA may ask you to sign a formal retainer agreement. If CA’s investigation does not reveal an actionable consumer law claim, or if CA determines to decline representation for any other reason, you will receive an e-mail that states CA will not represent you in any further pursuit of your potential claim(s).

The relationship between you and CA automatically terminates at 5pm on the 180th day of the Exclusive Investigative Period or your receipt of CA’s written notice to decline representation, whichever comes sooner. At the conclusion of the Exclusive Investigative Period or upon receipt of CA’s written declination of representation, you are permitted to seek alternative legal counsel without penalty.

Nothing in this agreement should be construed as a promise or guarantee that CA will represent you in a consumer lawsuit at any point in time. CA reserves the right to decline to represent you for any reason permitted by relevant laws and ethical rules.

Your Involvement and Promises to us

You agree to meaningfully participate and cooperate in CA’s investigation of your potential consumer law claim(s). You agree to immediately inform CA if your mailing address, e-mail address, or phone number changes at any point during the Exclusive Investigative Period.
You agree to provide all relevant information, communications, documents, materials, and all other similar instruments to CA and its representatives during the Exclusive Investigative Period. You understand that your failure to provide all relevant information, communications, documents, and materials to CA during the Exclusive Investigative Period may hinder, delay or otherwise frustrate CA’s investigation of your potential consumer law claim(s).

You agree, under penalty of perjury, to provide complete, accurate, and truthful information to CA. All documents and communications, oral or written, past or future, provided to CA during the Exclusive Investigative Period and anytime thereafter are presumed by CA to be true, complete, and accurate.

Fees and Costs Incurred During Exclusive Investigative Period

CA agrees that you will not incur any out-of-pocket fees or costs during CA’s Exclusive Investigative Period. However, if CA agrees to represent you in a consumer lawsuit, CA may recover the fees and costs incurred during the Exclusive Investigative Period from the Defendant pursuant to a future settlement or judgment.

You agree that CA has a right to place a lien on any future monetary recovery obtained by client related to the claims identified during CA’s Exclusive Investigative Period or as a result of CA’s investigative efforts. If you refuse to cooperate with CA in the formal pursuit of the consumer law claim(s) it identifies during or after the Exclusive Investigative Period, you agree that CA has the right to recover the fees and costs it incurred while investigating your potential consumer law claim(s).

Authorization to Use Your Electronic Signature

CA will send you any and all documents that require your signature. You authorize CA to affix your electronic signature to requests, disclosures, or other forms that CA deems reasonably necessary to the investigation of your potential consumer law claim(s) upon receipt of your approval or after the 7th day after the document was sent to you, whichever comes first. Your electronic signature will be used on any and all other subsequent documents that will need signature, affirmation, acknowledgment, or any other forms of authentication in reference to this matter under the above referenced procedure.

1You also agree to give CA the exclusive authority to investigate potential violations of state-specific consumer protection statutes.

All Rights Reserved. Without Prejudice. CONSUMER ATTORNEYS

FORM # INV2025CA119

I have read and agree to the Privacy Policy, Investigative Retainer
Supported file formats:
RIGHTS END WRONGS
Free Case Review
Zero Costs and Fees to You.
You pay nothing. The law makes them pay.
Get started
Contact Us
Head Office NY
68-29 Main Street, Flushing, NY 11367
706 East Bell Rd., Suite 114, Phoenix, AZ 85022
Our social media
Our rating services
TrustpilotBetter Business BureauGoogle Business

Attorney Advertising - Prior results do not guarantee a similar outcome. This website is for informational purposes only and does not contain legal advice. Results may vary depending on your particular facts and legal circumstances. See our Terms and Conditions and Privacy Policy for specific information about the use of our online services.

© 2025 Consumer Attorneys PLLC. All Rights Reserved.