Spark Driver Account Deactivated - Reasons and Solutions

Spark Driver Deactivation Explained: Common Reasons and How to Get Reinstated

Often, honest and hardworking Spark Drivers get their account deactivated without notice or a clear explanation of the platform’s decision. In most cases, the only solution is to try to appeal the deactivation with Spark Support Directly.

The only exception is when your Spark account gets deactivated due to an inaccurate background check, then you need to work with an FCRA attorney to fix your background report to get your Spark account back.

Common reasons for deactivation:

1. Failed Background Check
2. Late or Missed Deliveries, Cancellations
3. Customer Complaints
4. System Errors or Miscommunication

Spark Drive Account Deactivated Due to a Background Check

The objective of a background check is to determine whether there are any compromising issues related to passenger safety that may have occurred in a driver's past. Background Checks for Spark usually include the following information about the driver:

• Driver’s Criminal History (Includes acts of misconduct, felonies, misdemeanors, DUI/DWI(s), and other crimes on both federal and county level);
• Driving Record History (Accidents, traffic violations, driver’s license suspension history);
• Identity Verification (Verifies the validity of a candidate’s ID Document and Social Security number).

In order to run a background check on a driver, Spark uses a background check agency called Checkr, less commonly used agencies are Sterling and First Advantage. 

Most Common Issues with Spark Background Checks:

• Inaccurate Or Outdated Information on a Background Report

Under the FCRA Law, agencies who ran the background check for Spark drivers are legally obligated to maintain all the reasonable procedures to ensure that the driver’s background check is accurate and reflects the actual records from the Courts and Department of Motor Vehicles. Quite often, background checks may show resolved cases as pending because the agency did not manage to keep up with the court’s updates. 

Problems with matching algorithms are also common for Spark driver's background checks. Most of the time, the reporting agency will not verify the full personal information available to them, they may match the criminal records by the name and date of birth only or other partial information. As a result, even the most law-abiding driver may get deactivated because of a criminal record that belongs to a different person with the same name.

• Solution:

If your Spark account was deactivated due to an inaccurate background check, Consumer Attorneys can help you correct your report with no out-of-pocket fees and get you monetary compensation for the loss of income and emotional distress. 

• How Long Does Spark Driver Background Checks Take?

A background check for Spark drivers typically takes 1-7 business days to complete. However, the processing of your Spark driver background check might take longer if further verification is needed. The background check for Spark can also be delayed if the driver incorrectly entered his personal information or uploaded unreadable photos of their documents.

• Solution:

Sometimes, if the background check is pending for too long, Spark may simply cancel it, in this case, you need to reach out to Spark Support to inquire about your background check issue and request a new one. 

Spark Customer Service - Help Desk

Deactivated Due to Late or Missed Deliveries, Cancellations

Beyond Background Checks, there are many other reasons why your Spark Driver Account may get deactivated usually, they are related to the Spark Drive Terms of Service.

Failure to Complete Orders is one of the most common reasons for deactivation, this not only includes not delivering orders but also late deliveries, leaving orders at the wrong locations, or not accepting the orders while running the Spark App. In some cases, this may lead to a temporary Spark deactivation, if the driver does not manage to maintain a high acceptance and delivery rate, then the account may get deactivated permanently. 

• Solution:

If you believe that your Spark account has been deactivated due to a mistake or a technical error, please contact Spark Drive Support to Appeal Your Deactivation with Spark Directly.

Appealing a deactivation - Spark Drive HelpDesk

Deactivated Due to a False Complaint from a Customer

Quite often, Spark drivers get deactivated because of false complaints from customers. Spark Drive always monitors drivers’ ratings and deactivates the accounts automatically if their rating falls below a certain level. 

Some complaints may trigger an instant deactivation if the customer reported rudeness and unacceptable behavior of the driver. 

Unfortunately, when resolving disputes between the driver and the customer, in the majority of cases, Spark would take the customer’s side since the drivers are independent contractors and Spark is not legally responsible for the fairness of the deactivation. 

• Solution:

It can be extremely hard to appeal the deactivation caused by a customer complaint. Still, if you were falsely accused of not delivering the package or being rude you should try to Appeal Spark’s Decision to deactivate your account with their Support. 

Appealing a deactivation - Spark Drive HelpDesk

System Errors or Miscommunication

Less common for unreasonable Spark Account Deactivations are technical errors. In some cases, the GPS may not work properly, or there might be issues with the internet connection, and Spark may think that there is something fraudulent going on with your account. As a result, their automatic system would block your account due to suspicious activity. 

• Solution:

There are many other system glitches or miscommunications which may lead to Spark account deactivation. In these cases, drivers can often appeal to have their accounts reinstated.

Appealing a deactivation - Spark Drive HelpDesk