DoorDash Wrongful Account Deactivation: What to do?
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DoorDash Wrongful Account Deactivation: What to do?
DoorDash Deactivation Explained: Common Reasons and How to Fight Back
If DoorDash wrongfully denies your application or deactivates your Driver account due to errors in a background check or illegal, unfair, or discriminatory reasons, you have the right to appeal the deactivation of your account and seek monetary compensation for the loss of income and emotional distress that it caused you.
We will explain what are the most common reasons for DoorDash account deactivation and how to address unfair deactivations.
- Why My DoorDash Account Was Deactivated?
- DoorDash Account Deactivation due to a Background Check;
- How to Correct Your DoorDash Background Check
- Can I Sue DoorDash for Deactivating Me?
Why My DoorDash Account Was Deactivated
DoorDash reserves the right to deactivate accounts for failure to adhere to the terms of the Independent Contractor Agreement. If your account was deactivated, you should get an email from no-reply@doordash.com explaining the reason why DoorDash decided to deactivate your account.
The most common reasons for account suspension are:
- Failed Background Check. A background check for DoorDash will reveal the driver’s criminal convictions and driving records. Misdemeanors, felonies, sex offender registration, or multiple traffic violations may make you ineligible to drive for DoorDash.
Under the FCRA Law, there is no time limit for reporting conviction records; they may appear in your DoorDash background check. Dismissed criminal cases should be removed from your background report after 7 years from the date when it was filed.
Solution: If your DoorDash account was deactivated due to a background check issue, then you can work with an FCRA attorney to resolve it. Consumer Attorneys can review your background report and evaluate your case.
Consumer Attorneys – DoorDash Background Check Correction
- Low customer rating. If you get a lot of bad reviews from customers, your customer rating will go below the required threshold. Your account can be blocked temporarily, but if your customer rating does not increase, the account may be deactivated permanently.
Solution: If your DoorDash account was deactivated due to a false complaint from a customer, you have the right to appeal the deactivation with DoorDash directly.
DoorDash Customer Support – Appeal Deactivation
- Low completion rate. Similar to customer rating, there is a minimal threshold for orders that a DoorDash driver may not accept. If the driver skips too many orders, then DoorDash deactivates the account.
Solution: If your account was deactivated due to a low completion rate and you do not agree with this decision you may file a Deactivation Appeal at Dasher Account Support.
- Safety and Security. DoorDash would deactivate the account if there was a complaint about Violence, Abuse, Unsafe Driving, or Use of Alcohol or Drugs. The deactivation caused by one of these reasons may remain permanent.
Solution: Even though it might be impossible to reactivate the account if it was locked due to safety and security reasons, it is still worth filing an appeal if you believe that the deactivation was done unfairly - Dasher Account Support.
DoorDash Account Deactivation Due to a Background Check
In this part of the article, we will discuss how DoorDash conducts its background checks and issues that a DoorDash Driver can face during such background checks.
The first thing that the applicant should do in order to receive a background check is, of course, to provide their personal information and upload the identification documents, such as a copy of the Driver’s License and Social Security Card.
How DoorDash is going to get the information about my criminal past?
Some drivers may think that to verify their criminal and driving history, DoorDash would contact the Courts and the Department of Motor Vehicles, but this is not true. Instead, DoorDash runs its background checks through commercial background check agencies such as Checkr.
Buying the reports from third-party providers allows us to complete the background checks at extremely high speeds; sometimes, the background check can be completed within hours.
What if the background check agency made a mistake on my DoorDash background report?
Unfortunately, along with high processing speeds, there is a downside – the background reports provided by a third-party reporting agency are unreliable. Such background checks may come back with criminal records that belong to other people or show outdated information about the driver’s criminal records.
The Fair Credit Reporting Act states that commercial background check agencies should have all the reasonable procedures in place to ensure maximal accuracy of the consumer’s background report. If your background check contained an error, you could be entitled to compensation to fully cover your emotional distress and lost wages.
Checkr is one of the most frequently sued companies for providing false, inaccurate, or outdated information on background checks for DoorDash and other gig platforms.
If you were a victim of an erroneous background check, the best solution for you might be an FCRA lawsuit.
How to Correct Your DoorDash Background Check
There is no point in appealing a deactivation with DoorDash if it was caused by a wrong background check since the error is coming from the reporting agency and not from DoorDash itself.
Here are some steps that you can take to address your DoorDash Background Check Issue:
- Get a copy of your background report. The agency that provides background reports for DoorDash is called Checkr. Each time Checkr runs a background report on you, they send you an email with a copy of your report. If you did not find the report in your email you can try downloading it from Checkr’s Candidate Portal.
- Review your report carefully. Even the smallest inaccuracy on your report may get you deactivated from your DoorDash account. Pay attention to everything – criminal charges, degrees, case dispositions, driver’s license status, and other driving records, etc.
- Find an attorney and dispute the error. If you determined that there is a discrepancy in your report, then the easiest solution for you would be to contact an FCRA attorney who deals with erroneous background checks. Upon working on your case, the attorney will determine what damages, emotional and financial, you have suffered because of the wrong background check and will demand compensation for you.
Another option to deal with a wrong background check is to file a dispute with Checkr directly, however, this does not guarantee the correction of your report – Checkr may decline your dispute. Moreover, even if Checkr manages to correct your report you still will need to work with an attorney to get compensation from them.
Checkr won't pay you compensation for wrongful deactivation unless you sue them.
How to File a Lawsuit Against Checkr?
Can I Sue DoorDash for Deactivating Me?
Yes. You can sue DoorDash for deactivating your account for an accident that was not your fault or any other reason that did not violate their Deactivation Policy.
Lawsuits involving labor disputes can be extremely complex, and the fact that DoorDash drivers work as independent contractors and not as regular employees makes it even harder to take legal action against them and argue about the legitimacy of their decision to deactivate the account.
Unfortunately, Consumer Attorneys cannot file a lawsuit and represent you against DoorDash. We advise you to look up a Wrongful Termination Lawyer. The National Association of Consumer Advocates might be a good place to start your research.
Frequently Asked Questions
If your deactivation notice mentions a background check result, it almost always means the issue originated from Checkr. DoorDash relies on Checkr’s data and doesn’t manually verify criminal or driving records.
Once your report is corrected, you must notify DoorDash of the updated information and request reconsideration. In some cases, DoorDash may refuse reinstatement even with corrected data, in which case a labor attorney may need to evaluate your legal options against DoorDash directly.
It typically takes 1–5 days. Delays can happen if documents are unclear, personal information doesn’t match, or court records require manual review. You can track your background check progress through Checkr’s Candidate Portal.
Yes. If Checkr or any reporting agency doesn’t permanently correct their data sources, the same or similar errors can appear in future checks. A lawsuit helps ensure your record is fixed and monitored for recurrence
In most cases, deactivation is final - especially if it’s for safety, fraud, or low ratings. However, if it was due to a correctable issue like a background check mistake, reinstatement may be possible after legal correction.
You are legally entitled to receive a copy. You can request it directly from Checkr through their Candidate Portal or contact DoorDash support and ask which agency provided your report.
Yes. Under the Fair Credit Reporting Act, emotional damages like stress, anxiety, embarrassment, and loss of confidence due to a false report are compensable, especially if supported by documentation or witness testimony.
Absolutely. If the inaccurate report caused you to lose income, that financial loss can be part of your claim in a lawsuit against the background check company. Pay stubs and tax records help document this.
Daniel Cohen is the Founder of Consumer Attorneys. Daniel manages the firm’s branding, marketing, client intake and business development efforts. Since 2017, he is a member of the National Association of Consumer Advocates and the National Consumer Law Center. Mr. Cohen is a nationally-recognized practitioner of consumer protection law. He has a we... Read more
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