Deactivated After a Gopuff Background Check Error? Here’s What You Can Do
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Deactivated After a Gopuff Background Check Error? Here’s What You Can Do
Denied work or deactivated after a Gopuff background check? Discover how to dispute false reports and get compensated.
Gopuff has become one of the fastest-growing delivery platforms in the U.S., promising snacks, groceries, and essentials at your door in minutes. With operations in more than 1,000 cities and a workforce of tens of thousands of delivery partners, the company depends heavily on its drivers to keep the service running smoothly. In 2021, Gopuff was valued at nearly $15 billion, reflecting just how central its model has become to modern convenience.
But for the drivers powering that growth, the reality can be fragile. Sudden Gopuff account deactivation often arrives without warning and without a clear explanation. One day, your account is active, the next, it’s locked. That doesn’t just pause your work; it strips away income, disrupts financial stability, and can even damage your reputation.
Most deactivations funnel drivers into the same frustrating loop: appeal through Gopuff’s support system and hope for the best. But here’s the twist: sometimes, one of the most common causes of deactivation isn’t late deliveries or unhappy customers. It’s buried in a background check riddled with errors.
When a flawed report from Checkr (or another background screening company) labels you as ineligible, the platform’s hands are tied until the record is corrected. And these errors are far from rare: industry studies suggest 1 in 10 background checks contain serious mistakes.
If your Gopuff account was deactivated over a background check mistake, you don’t have to accept it. Consumer Attorneys will stand up for your rights - with no fees out of your pocket.
This is where the Fair Credit Reporting Act (FCRA) comes into play. The law gives you the right to demand accuracy, dispute false information, and hold background check companies accountable when they get it wrong. You don’t just have the right to dispute the error. You have the power to fight back. With experienced Consumer Attorneys on your side, those rights become more than promises on paper, they become a path to reinstatement, restored income, and even compensation for the harm caused.
What you’ll find in this article:
- Gopuff Account Deactivated Due to a Background Check
- Deactivated Due to Late or Missed Deliveries, Cancellations
- Deactivated Due to a False Complaint from a Customer
- System Errors or Miscommunication
Gopuff Account Deactivated Due to a Background Check
The purpose of a background check is to verify a driver’s identity and assess their overall reliability and safety. For Gopuff, this typically includes confirming personal details, reviewing criminal history, and examining driving records. Background checks typically include:
- Criminal History: Felonies, misdemeanors, DUI/DWI, and other offenses across county, state, and federal courts.
- Driving Record History: Accidents, moving violations, and license suspensions.
- Identity Verification: Social Security number checks and official ID documents.
GoPuff’s driver screening is conducted via Checkr (sometimes, Sterling, First Advantage, or others are used), which aggregate data from thousands of sources (including commercial databases, law-enforcement registries and public records). Because the underlying court and arrest databases vary in quality and completeness, inaccuracies (outdated records, mismatches, sealed or expunged records not flagged) are commonly reported.
That’s why thousands of drivers across gig platforms, from Uber to Instacart to Gopuff, are wrongfully deactivated each year.
Most Common Issues With Gopuff Background Checks
- Mistaken Identity: A record belonging to another person with a similar name or date of birth ends up on your report.
- Incorrect Criminal Records: Sealed, dismissed, or expunged cases still appear as active.
- Old Records Reported Beyond the FCRA Limit: Non-convictions, such as dismissed charges or arrests without conviction, should not appear after seven years, yet they often still do.
- Minor Violations Misclassified: A traffic infraction reported as a reckless driving offense.
- Outdated Information: Court updates are missed, leaving old cases flagged as “pending.”
The FTC reports background check mistakes as one of the fastest-growing categories of consumer complaints.
Solution: Fixing an Inaccurate Gopuff Background Check
If your account was deactivated because of inaccurate information in your background report, the FCRA gives you the right to demand accuracy, and Consumer Attorneys knows how to enforce it. Whether the report came from Checkr, Sterling, First Advantage, or another background screening company, the process is the same:
- Identify the error - We’ve seen every kind of mistake and know how to spot them quickly.
- Gather evidence - Court filings, DMV records, and official documents that prove your report is wrong.
- File a dispute - Crafted strategically to preserve your rights and prevent the company from dismissing it unfairly.
- Enforce your rights - If a background check agency attempts to “verify” information using inaccurate data, we compel them to perform a proper, lawful reinvestigation.
- File a lawsuit if necessary - We’ve taken dozens of background screening companies to court when they refuse to correct mistakes.
- Recover compensation - Beyond reinstatement, you may also be entitled to damages for lost income, stress, and reputational harm.
Don’t risk going in circles with automated disputes.
Let Consumer Attorneys handle your case - we’ve compelled multiple background check companies across the U.S. to fix thousands of errors and compensate drivers for the harm caused. Best of all, you pay nothing out of your own pocket: under the FCRA, these companies are required to cover your legal fees if you win.
How Long Do Gopuff Background Checks Take?
Typically, Gopuff background checks are completed in 1-7 business days. Delays are common when:
- Additional identity verification is required,
- Personal information is entered incorrectly, or
- Uploaded documents (like driver’s license photos) are unclear.
Sometimes, if the check lingers too long, Gopuff may cancel it altogether. In that case, you’ll need to reach out to Support and request a new background check.
Deactivated Due to Late or Missed Deliveries, Cancellations
Not all deactivations are tied to background checks. Gopuff may also deactivate drivers for repeatedly:
- Delivering late,
- Dropping off at the wrong address, or
- Declining too many orders.
If your acceptance or delivery rate falls below Gopuff’s standards, deactivation may become permanent.
Solution: Appeal directly to Gopuff Support, primarily if app glitches, traffic accidents, or other circumstances outside your control caused delays.
Deactivated Due to a False Complaint from a Customer
False or exaggerated customer complaints, including missed deliveries, rude behavior, or misconduct, can also trigger instant suspension. Because drivers are independent contractors, Gopuff tends to side with customers. That means even groundless complaints can cost you your account.
Solution: If you were wrongly accused, appeal to Gopuff Support. Providing delivery photos, timestamps, and communication records can help support your case.
System Errors or Miscommunication
Technical issues are a less common but very real reason for deactivation. Problems like:
- GPS glitches,
- App crashes, or
- Suspicious-activity flags.
These can trigger automatic suspension even when no violation occurred.
Solution: Contact Support immediately. Many drivers have been reinstated after proving the deactivation was caused by a system error.
Is There an Error in Your Background Check?
Trying to fix a Gopuff background check error on your own can feel almost impossible - delays, form letters, and “verified” mistakes that never go away. That’s where Consumer Attorneys steps in.
Here’s how we help:
- Proven success in challenging Checkr, Sterling, First Advantage, and other background screening companies.
- No out-of-pocket cost - when we win your case, the defendant pays our attorneys’ fees.
- FCRA protection - securing not only corrections but also compensation for any financial damages, lost income, or emotional distress caused by the violations.
Frequently Asked Questions
No. Gopuff, like Uber or DoorDash, uses third-party background check providers, such as Checkr, Sterling, First Advantage, or others. If the report is inaccurate, the background check company, not Gopuff, is responsible.
No. Filing an FCRA claim doesn’t affect your standing with Gopuff. Once the report is corrected, the company is required to reconsider your eligibility.
Most checks take 1-5 days. Delays can occur if court records need manual review, personal details don’t match, or documents are incomplete.
Yes. If the background screening company doesn’t correct its databases, the same errors can reappear in future checks. Legal action helps ensure the correction is permanent.
Damages vary. They can include lost wages, emotional distress, reputational harm, and statutory damages (up to $1,000 per violation). In some cases, drivers have recovered tens of thousands of dollars after errors caused extended work loss.
If your report showed someone else’s record, listed charges beyond the legal reporting limit, or included sealed/expunged cases, or any other inaccuracies about your criminal history, you might have a claim. A free consultation with Consumer Attorneys can confirm your rights.
You may still sue. A correction doesn’t erase the harm already caused - like weeks of missed pay, stress, or damage to your reputation.
Yes. The FCRA allows recovery for emotional harm caused by false reporting, such as anxiety, embarrassment, or loss of confidence, especially if supported by evidence.
Absolutely. If an inaccurate background report led to lost income, those losses can be part of your compensation claim. Pay stubs, tax records, or bank statements can help prove it.
Daniel Cohen is the Founder of Consumer Attorneys. Daniel manages the firm’s branding, marketing, client intake and business development efforts. Since 2017, he is a member of the National Association of Consumer Advocates and the National Consumer Law Center. Mr. Cohen is a nationally-recognized practitioner of consumer protection law. He has a we... Read more
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