What Does DoorDash Background Check Look For?

If you’ve been denied the chance to drive for DoorDash because of a background check issue, you’re not alone. DoorDash uses background checks to ensure driver and customer safety, but errors, delays, and unclear decisions can cost you opportunities. Thankfully, you have rights and options to address these problems.

This guide outlines the DoorDash background check process, highlights common problems, and provides solutions so you can protect your livelihood and move forward with confidence.

Common Problems with DoorDash Background Checks and How to Solve Them:

1. My DoorDash background check contains errors
2. I think I need help resolving issues with my DoorDash background check
3. I’m not sure what DoorDash is looking for in my background check
4. My DoorDash background check status says “consider” or “needs attention”
5. I was denied a job with DoorDash because of my driving record
6. My DoorDash background check is taking too long

My DoorDash background check contains errors

DoorDash gets their background check reports from a company called Checkr, a third-party background screening company known for gathering data from a wide range of sources, including court records and motor vehicle reports. Checkr compiles this information into a report that DoorDash relies on to make decisions about driver eligibility. 

Errors in your DoorDash background check — whether from incorrect criminal records, outdated information, or identity mix-ups — can lead to wrongful disqualification or even deactivation if you’re already driving.

Solution

If you spot an error in your background check, follow these steps to dispute it:

• Request your report. Contact Checkr to obtain a copy of your background check.
• Review the details. Look for inaccuracies such as mismatched records, outdated charges, or issues with your Motor Vehicle Report (MVR).
• Contact Consumer Attorneys.  We will hold Checkr accountable and pursue compensation for any harm caused by the inaccuracies.
• Dispute the errors. You don’t need a lawyer to dispute the errors. You can do it on your own. Write a dispute letter explaining the inaccuracies and include supporting documents (e.g., court records, updated MVR). Send it via certified mail to:

Checkr Dispute Department
1 Montgomery Street, Suite 2000
San Francisco, CA 94104

• Keep documentation. Save copies of your dispute, mail receipts, and all correspondence.
• Track progress. Under the Fair Credit Reporting Act (FCRA), Checkr must investigate and respond to disputes within 30 days. If Checkr fails to correct the errors, ignores you, or otherwise persists with delays, consult a consumer protection attorney from Consumer Attorneys.

Damage from errors can be more significant than you realize. And if Checkr found it, some other company will also. If there’s an error in your background check report, contact Consumer Attorneys. 

Contact us. 

I need help resolving issues with my DoorDash background check

If errors or unresolved issues in your background check have cost you the chance to drive for DoorDash, you don’t have to handle the situation alone. The dedicated and skilled lawyers at Consumer Attorneys are here to help. When corporations like DoorDash or their background check companies refuse to listen or correct their mistakes, it can feel overwhelming and unfair. That’s where we step in — to fight for your rights and hold them accountable. 

Sometimes, you just need someone in your corner who knows the law and can make your voice heard. Let us help you resolve the issue and reclaim the opportunities you deserve.

Solution

• Dispute errors on your behalf. We can help you file disputes that comply with Fair Credit Reporting Act (FCRA) requirements and hold background check companies accountable for mistakes.
• Advocate for fair treatment. If DoorDash wrongfully disqualifies or deactivates you, an attorney can work to overturn the decision or secure compensation for the impact on your livelihood.
• Provide legal remedies. If inaccuracies in your background check caused financial loss or emotional harm, you may be entitled to damages under the FCRA.

Legal assistance ensures your concerns are taken seriously and gives you the best chance at resolving your background check issues effectively.

Contact us button.

I’m not sure what DoorDash is looking for in my background check

DoorDash uses background checks to ensure the safety and reliability of its drivers, focusing on specific areas that could impact your eligibility to drive. If you’re uncertain about what might disqualify you, understanding the criteria DoorDash reviews — and how Checkr collects and reports this information — can help you better prepare for the process and address any potential issues proactively.

Solution

• Driving history. DoorDash reviews your Motor Vehicle Report (MVR) for traffic violations, accidents, and DUIs. Major violations within the past seven years are often disqualifying.
• Criminal records. Local, state, and national databases are checked for felonies, misdemeanors, and violent crimes. Recent offenses are most relevant, but severe crimes may weigh against you regardless of timing.
• Pending charges. Open legal cases are reviewed and may delay your application until resolved.
• License and insurance status. DoorDash ensures your driver’s license and insurance are valid and up to date.

If you’re concerned about any of these areas, reviewing your records beforehand can help you address potential issues proactively.

My DoorDash background check status says “consider” or “needs attention”

When DoorDash places your background check in “consider” or “needs attention” status, it usually means they’ve flagged something for further review. This could involve incomplete information, pending charges, or other concerns that don’t immediately disqualify you but require a closer look.

Solution

• Clarify the issue. Log into the Checkr Candidate Portal to find details about the flagged item.
• Update missing information. Double-check that your driver’s license, address, and other documents are accurate and up-to-date.
• Follow up with DoorDash. Contact DoorDash support to notify them you’re addressing the issue. Ask if additional documentation can help move your application forward.
• Be patient. While frustrating, this process is often a precautionary step and doesn’t necessarily mean you’ll be disqualified.

I was denied a job with DoorDash because of my driving record

DoorDash reviews your Motor Vehicle Report (MVR) for violations like DUIs, reckless driving, and major traffic offenses. Even minor issues, like a history of speeding tickets, may result in disqualification depending on their frequency and timing.

Solution

• Request a copy of your MVR. Check your state’s Department of Motor Vehicles (DMV) to verify what’s on your record.
• Resolve outstanding issues. If your license is suspended or there are unpaid tickets, address these immediately to avoid future disqualification.
• Explain your case. For minor or older violations, consider contacting DoorDash support to explain the circumstances and request reconsideration.
• Wait for reapplication. If recent violations disqualify you, you may be eligible to reapply after the look-back period (typically three to seven years, depending on the state).

My DoorDash background check is taking too long

Most DoorDash background checks are completed within 3–10 days, but delays can occur due to high application volumes or issues with records. If your background check is taking longer than expected, it can be stressful and impact your ability to earn.

Solution

• Check your status. Use the Checkr Candidate Portal to monitor the progress of your background check.
• Contact support. If your status hasn’t been updated after 14 days, reach out to DoorDash or Checkr support for clarification.
• Verify your information. To prevent delays, ensure that the details on your application, like your name and driver’s license, match official records.
• Stay proactive. While waiting, gather all necessary documents, such as proof of address or updated insurance, to avoid further hold-ups.

Don’t Let a Background Check Define, Diminish, or Destroy Your Future

DoorDash background checks are meant to assure its customers that its drivers are safe and trustworthy. But errors and delays can cost you valuable opportunities. By understanding common issues and taking proactive steps, you can protect yourself and navigate the process with confidence.

If you’ve been unfairly disqualified or need help disputing errors, contact Consumer Attorneys today. We’re here to help you reclaim your chance to earn and move forward.