Asurint Background Check: What It Covers and How to Dispute It

If you are dealing with an Asurint background check, you probably want one of two things: to understand what it checks, or to fix something on it that is wrong. This guide covers both — what Asurint looks at, how long it takes, how to see where your report stands, and how to dispute an error and get it corrected.

What an Asurint Background Check Includes

Asurint provides a range of background screening packages to meet the needs of different clients. Most Asurint background checks include a criminal record search covering felonies, misdemeanors, and sex crimes across various states, with some clients also requesting global terrorist watchlist searches. Depending on what the employer orders, a report may also include:

• Employment history: previous employers and positions held.
• Vehicle records: driving history and past offenses.
• Credit check: bankruptcies, collections, liens, and civil judgments.
• Academic achievements: degrees, professional licenses and vocational qualifications.
• Pre-employment drug testing: screenings for drug use.
• SSN trace: verification of names, aliases, addresses, and Social Security numbers.

The extent of these searches varies by package, industry, and state law. Clients can customize searches to fit their needs, and that is what determines what ends up in your screening.

How Long Does an Asurint Background Check Take?

The turnaround time depends on the depth of the screening and the speed of the sources. More extensive searches take longer, while simple checks can come back the same or the next day. Asurint states that four out of five state and local criminal searches return the same day.

Asurint says most background checks are completed within 24 to 48 hours, although the timing depends on which searches were ordered. Delays happen when courts, employers or schools are unavailable or slow to respond. Asurint updates the status of ongoing searches and provides estimates when a delay is expected.

How Far Back Does an Asurint Background Check Go?

How far back an Asurint background check goes depends on the search type, what the employer requested, and applicable federal, state, and local law. Asurint offers different criminal-search options, including seven years, 10 years, or a candidate's full available address history.

Under the FCRA, criminal convictions are not subject to the general seven-year reporting limit, while many types of non-conviction adverse information generally are. State and local laws may impose stricter limits, and an employer may choose a shorter search period than the law allows.

How to Check Your Asurint Background Check Status

Asurint's consumer portal is at reports.asurint.com/fcra. If Asurint has given you a PIN, you can use your last name, the last four digits of your Social Security number and that PIN to access your consumer report and related FCRA notices.

The portal gives you access to completed reports and notices. It is not a live tracker showing that a search is pending, on hold, or completed, so it will not tell you where an in-progress check currently stands. Asurint says most checks finish within 24 to 48 hours, with longer timelines when courts, employers, or schools are slow to respond.

If you need information about your specific check, contact the organization that ordered it, or Asurint's Compliance team at 1-800-906-2034. If the completed report contains inaccurate information, the next section covers how to dispute it.

How to Dispute an Asurint Background Check Error

Before anything else, work out which situation you are in, because the two are handled differently. Is the problem simply incorrect information — a wrong record, a mix-up with someone else's name, an outdated status? Or does it look like identity theft, with accounts or activity you never authorized?

If the information is just wrong

This is the most common situation: a criminal record that belongs to someone else with a similar name, or a job history that is out of date. Here is how to fix it.

• Get your full report. Request a complete copy of the background check Asurint prepared, not just the summary the employer saw.
• Identify exactly what is wrong. Write down the specific item, explain why it is incorrect, and back it up with proof such as court records, pay stubs or a former employer's contact details.
• Write your dispute letter. State clearly what is inaccurate, why, and what it should say instead. Include copies, not originals, of your supporting documents.
• Send it to Asurint. By mail: P.O. Box 14730, Cleveland, OH 44114. By phone: 1-800-906-2034. By fax: 1-216-916-4190.
• Wait for a response. Asurint is required to investigate and respond within a legally set timeframe.
• Follow up in writing if you do not hear back, keeping copies of everything you send.

If it looks like identity theft

If you are seeing accounts, applications or activity tied to your name that you never authorized, this is not a simple reporting error. It is identity theft, and it needs a different approach: filing a report with the FTC at IdentityTheft.gov, notifying your bank, and getting a police report where necessary. Start by understanding the identity theft process.

If you are not sure the dispute process is working

If you sent your dispute and nothing was resolved, or the response does not make sense, that is the point to talk to a lawyer.

What If the Dispute Fails?

If Asurint fails to conduct a reasonable reinvestigation, keeps reporting inaccurate information, or otherwise falls short of its FCRA obligations, you may have a claim, depending on the circumstances and the harm it caused.

Background check companies are legally required to follow reasonable procedures to keep your information accurate. When they do not, a false background check stops being an inconvenience and becomes a potential FCRA violation. In a successful FCRA action the law allows recovery of reasonable attorney's fees and costs, which means getting legal help may cost you nothing out of pocket.

Asurint Lawsuits: What Has Been Filed Against Asurint

Asurint's legal name is One Source Technology, LLC, doing business as Asurint, headquartered in Cleveland, Ohio. The company has faced more than one lawsuit over report accuracy, each tied to the FCRA requirement that consumer reporting agencies follow reasonable procedures to assure maximum possible accuracy.

Bingollu v. One Source Technology, LLC, filed in the U.S. District Court for the District of Minnesota, alleged that Asurint added "unable to validate" and "not verified" notations to consumers' Social Security numbers even when those numbers were accurate — a practice the suit argued fell short of the FCRA's accuracy standard. The case settled, and the claims deadline passed on July 28, 2024. It is closed: readers arriving at this page now cannot join it, even if their own report shows a similar notation.

A later class action, Newsome v. One Source Technology, LLC (d/b/a Asurint), filed on December 27, 2023 and terminated on May 29, 2024, alleged that Asurint reported juvenile conviction records that had already been automatically expunged under Florida's Dropout Prevention Act — again framed as a failure to meet the maximum possible accuracy standard.

What connects both cases is the same underlying problem: an accuracy failure the consumer did nothing to cause. In Bingollu, it was a system flagging valid information as unverifiable. In the Florida case, it was an alleged failure to reflect a record the state had already cleared. If your Asurint report contains something similarly wrong through no fault of your own — an outdated status, a record that should have been removed, information that does not match you — you may be facing the same kind of problem these cases describe, and you have the right to challenge it.

If your Asurint report has an error you did not cause, a free case review is the fastest way to find out whether it is worth pursuing.