How to Call Chase to Dispute a Credit Report?

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19 Jul, 2024
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If You Were Denied a Chase Loan Because of Credit Report Errors, Discover How to Dispute Errors and Have Them Removed!

Struggling to get a Chase loan because of mistakes on your credit report? Consumer Attorneys will help you dispute and remove errors, ensuring your credit history is accurate and up to date. Keep reading to learn how you can reach out to our lawyers today to improve your chances of loan approval.

If you discover an incorrect entry that affects your loan approval with Chase, you should contact both Chase and the credit reporting entity. To challenge information found on your credit report that Chase used to make a lending decision, you should contact Chase customer service at 1-800-935-9935. If you still need assistance after speaking with Chase, consider contacting our attorneys for consumer protection directly and we will answer your questions and help you jump-start the dispute process. 

How Long Does Chase Take to Review a Dispute?

A Chase report dispute and credit card dispute are two different things. Disputing a credit card transaction is a relatively straightforward process with instructions on the Chase website. On the other hand, disputing credit reporting information provided by Chase to each of the credit bureaus is more involved.

A Chase credit report dispute starts with the consumer reporting agencies (credit bureaus). If you’d like to dispute information that is inaccurate you should dispute it with the consumer reporting agency (credit bureau) directly. The time taken to get a response after filing a dispute is 30-45 days, and the response will be forwarded to the credit organization – Chase. Chase commonly deals with questionable credit report entries within 1-2 billing cycles upon receiving the results from the credit bureau. This means they will take about 30-60 days to review what the credit bureau sent to them.

Why Did Chase Deny Me for a Loan?

There are a few common reasons Chase might deny a loan application, including:

  • Incorrect credit report data: This may include late payment information, collection information, bankruptcy information, and foreclosure information. 
  • Credit score: Chase wants to ensure that borrowers are able to comfortably repay the loan while they also continue to meet their other financial obligations. 
  • Lack of credit history: A lack of credit history is not ideal. With more time to prove yourself, you can demonstrate that you can handle credit well.
  • High debt-to-income ratios: This ratio measures how much of your monthly income goes towards paying off debt. If this ratio is too high, it can signal to Chase that you may struggle to repay the loan. 
  • Employment history: A good employment background usually indicates to lenders that you have a reliable source of income, which is essential for loan repayment. 
  • Loan type: Different loans have varying eligibility requirements. For instance, a mortgage may have stricter criteria compared to a personal loan. Understanding the specific requirements of the loan you are applying for can help you better prepare and meet the necessary qualifications. If you have additional concerns contact one of our attorneys for consumer protection for help.

Why is My Credit Report Showing Inaccurate Information?

Inaccurate credit report errors can occur for several reasons, including mixed credit files, where details from one person's credit history are mistakenly added to another's report.

Another cause of inaccurate information is identity theft. If a thief takes your identity and fraudulently opens accounts in your name without your permission, these accounts can appear on your credit report. 

Sometimes, even legitimate accounts can be reported incorrectly. For example, a paid account may be mistakenly reported as past due. Ensuring that your accounts are accurately reported is essential for maintaining a good credit score.

Disputing these inaccuracies with the credit bureaus and providing supporting documentation can help rectify the errors and improve your credit report.

What Can I Do to Fix Errors Contained in My Credit Report?

If you find incorrect information on your credit report that is connected to a Chase denial, take these steps to correct the errors. 

First, contact a credit report error lawyer as soon as you discover errors contained in your credit report. A lawyer will help you get a free copy of your credit reports and review each for errors. 

Additionally, an attorney will help you write a dispute letter to the consumer reporting agencies (credit bureaus) highlighting the errors and providing documents that support your claim. Each credit agency will have 30 days to review, investigate, and render a decision.

If you have been denied credit by Chase, a consumer protection lawyer can advise you on whether you should contact Chase directly to explain the reasons behind the denial and request a reconsideration. 

By taking these steps, you can help ensure that your credit history truly reflects your financial history and improve your overall creditworthiness.

Frequently Asked Questions

Yes, Chase assists customers with disputing problems related to their accounts. To contest a transaction or fee, account ownership, or any other issue, you can communicate with Chase customer service via phone, writing, or the online form. This requires a description of the issue you are contesting and any evidence refuting the claim. Chase will examine the problem and respond usually within 90 days or less from the reporting date. It’s important to continue to follow up with Chase and monitor the status of your disputes. If you want to dispute credit reporting errors, you will dispute those directly with the credit bureaus.

Chase typically requires 30-90 days to investigate complaints made by clients on credit cards and checking accounts from the date of making the dispute. This involves examining accounts, transactions, communication records between you and Chase, and other relevant information. More complicated disputes may take up to 90 working days, while straightforward transaction disputes or fee reversals may be resolved within 30 days. The exact amount of time Chase takes to handle a dispute will vary depending on the type of dispute and the complexity. You will be notified of the progress and receive written communication about the resolution.

The correct way to challenge an error on a credit report is to write a formal dispute letter to both the consumer reporting agency (Equifax, Experian, or TransUnion) that made the report and the financial institution that provided the information. Highlight the information you disagree with and provide supporting documents. Submit the dispute via certified mail to preserve rights you’ll need later in the dispute and litigation process. Continue monitoring your credit reports and challenge errors as soon as you notice them. Challenging errors quickly is the best practice for achieving a favorable outcome. If you need additional help, contact Consumer Attorneys.

Daniel Cohen is the Founding Partner of Consumer Attorneys
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Daniel Cohen
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Daniel Cohen is the Founder of Consumer Attorneys. Daniel manages the firm’s branding, marketing, client intake and business development efforts. Since 2017, he is a member of the National Association of Consumer Advocates and the National Consumer Law Center. Mr. Cohen is a nationally-recognized practitioner of consumer protection law. He has a wealth of proven legal experience in the US in: collective claims, representing visually impaired people who believe their rights under the Americans with Disabilities Act have been violated in both the physical and digital environments, corporate governance and dispute resolution. Read more

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