Favor Account Suspended? Dispute It and Stand Up for Your Rights

If your Favor Delivery runner account has been suspended, terminated, or otherwise deactivated, the first question is usually “Why?” Too often, the answer is an error in a background check. This article explains why Favor accounts get suspended, how the Favor background check works, and how to dispute a deactivation and start making money again.

The attorneys at Consumer Attorneys have represented thousands of people whose jobs, reputations, income, mental health, and overall well-being were damaged by a mistake in their background check. Here’s what we’ve learned and how we can help you, from guiding you through the dispute process to representing you when we sue the background check company.

About Favor Delivery

Favor Delivery is a popular service that delivers everything from groceries to restaurant meals to dry cleaning to personal items to its customers. It operates primarily in Texas and gives employment opportunities to thousands of delivery persons, called “runners,” who use the Favor app to accept and log delivery jobs.

These runners are crucial to Favor’s service, reputation, and business. Runners must maintain a Favor account in good standing to deliver for Favor. When a runner’s account is deactivated, they can’t deliver and can’t make money.

Why Is My Favor Account Suspended?

A Favor account is usually suspended for one of two reasons: a background check result or a problem with how deliveries were completed. The notice from Favor should tell you which one applies, and that answer decides what you can do next.

Common reasons a runner account may be suspended or deactivated include:

• Background check results. Favor screens runners through Checkr at sign-up and periodically after that. A new report showing a criminal or driving record can lead to a suspension, even when the record is wrong or belongs to someone else.
• Customer complaints. Reports of rude behavior, unsafe driving, or missing items may put an account on hold while Favor reviews them.
• Delivery issues. Orders marked as delivered that customers say never arrived, frequent cancellations, or repeated late deliveries may trigger a review.
• Account and document issues. An expired driver’s license or auto insurance, or someone else using your account, may also lead to a suspension.

If the suspension is about complaints or delivery issues, the way back is Favor’s runner support and appeal process. If it is about your background check, federal law gives you specific rights, including a free copy of the report and the right to dispute errors.

Does Favor Do Background Checks?

Yes, Favor conducts background checks on all potential runners and periodically on current runners. Favor uses a third-party company called Checkr to run them. If you failed a Checkr background check because of an error, you can get the report corrected.

You must give Favor written permission to run a background check on you.

A Checkr background check will usually take a couple of days. However, it could take longer depending on a runner’s residential history and the speed at which court databases respond to Checkr’s inquiries.

What Does Favor Look For in a Background Check?

Favor’s runner privacy policy confirms that runner screening includes criminal records checks. Favor does not publish its full eligibility criteria, but runner guides commonly report that the check looks for:

• Felonies, misdemeanors, DUI, DWI, or reckless driving within the last seven years
• More than two moving violations or a major traffic citation within the last three years
• Violent crimes, theft, property damage, and sexual offenses

Because the criteria are not public, a denial or suspension notice may not tell you exactly which entry caused the problem. That is one more reason to get a copy of your report and check every record in it.

How to Dispute a Favor Background Check

If Favor has deactivated or suspended your runner account because of a background check, the Fair Credit Reporting Act (FCRA) requires that you be told so and given a copy of the report. If the information Favor relied on was inaccurate, you can dispute it with Checkr. Here’s how:

1. Obtain a copy of your background check. Under the FCRA, you are entitled to a free copy of your background check if it has been used against you for employment purposes, such as suspending your Favor account. Contact Checkr and request your report.
2. Review your background check for errors. Review every section thoroughly and note every error, even small ones. Common errors include mistaken identity, incorrect criminal records, and misreported traffic violations.
3. Contact Consumer Attorneys. If you find a mistake in your report, contact us. We’ll tell you what to do next. That could mean writing a dispute letter or, depending on the circumstances, taking more decisive legal action.

Our background check attorneys work hard when companies don’t treat people the way they should. If someone else’s error in a background check has resulted in your Favor deactivation, let us know. Call us at 1-877-615-1725 or email us at info@consumerattorneys.com and let us know when we can talk. You can also visit our website and talk to a live representative online or fill out a contact form and let us know how best to contact you.