Fix National Center for Safety Initiatives (NCSI) Background Check Errors

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12 Sep, 2024
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NCSI runs background checks for schools, rec programs, and civic groups. They should always be accurate, but aren’t.

The Fair Credit Reporting Act requires all companies dealing with people’s personal information to use a certain level of care in handling and selling that information. This includes companies like NCSI that do background checks for schools, youth sports organizations, and other civic groups. When they don’t use care, the damage is significant.

Anyone who has ever played or coached youth sports knows that mistakes happen. Anyone involved in youth sports also knows that to do so nowadays, you have to undergo a background check. Mistakes are not supposed to happen in background checks. And when they do - the results are far more devastating, far more consequential, far more painful, and far more resonating than a dropped fly ball or missed goal.

Under the Fair Credit Reporting Act (FCRA), companies that handle your personal information, like the National Center for Safety Initiatives (NCSI), are required to take great care in handling and reporting that information. NCIS does background checks for schools, youth sports organizations, and other civic groups. When they don't use that care, mistakes happen. If you’ve recently encountered errors in an NCSI background check, you’re probably feeling overwhelmed, frustrated, and maybe even a little lost. We understand how unsettling it is to be denied a job or volunteer position, or have your reputation unfairly damaged due to misinformation. But you don’t have to face this alone—there are ways to fix these errors, and we're here to help.

Background Checks Are Unavoidable!

Technology has made background checks a regular and expected part of many things we do. Background check companies can scan, scour, skim, and browse through thousands of databases with the touch of a button. Businesses and organizations interested in protecting their employees, tenants, sporting league participants, and general reputation can engage a company called the National Center for Safety Initiatives (NCSI) for a background check.

As consumer protection attorneys eager to help those who have suffered from inaccuracies in a background check, we have seen how cataclysmic one error can be. This article provides an overview of the NCSI background screen solutions process, the NCSI background check company, and what to do if your NCSI safe background check contains an error.

The National Center for Safety Initiatives

NCSI performs background checks for adults working in environments where safety is a priority, especially in youth sports organizations, schools, parks, and other civic groups. While their mission is essential—ensuring that the people who work with children or other vulnerable groups are trustworthy—mistakes in their reports can cause real harm. While many of its clients are, NCSI is not a non-profit organization. It operates as a for-profit entity providing screening services. Organizations pay NCSI to keep their participants safe, limit their liability, and protect their reputations. While their mission is vital, errors in their background check reports can lead to significant problems for individuals who NCSI wrongly flags.

The NCSI Background Check

Who Gets One?

Organizations request the NCSI background screening for any adult applying to or currently involved in many civic organizations, particularly those working with minors. This includes sports and park recreation coaches, referees, volunteers, and staff members. Schools and other institutions may also require these checks for their employees and volunteers to ensure a safe environment.

What IS the NCSI Background Check

NCSI background checks are comprehensive and include:

  • Criminal history records
  • Sex offender registry checks
  • Identity verification
  • Driving records
  • Employment history
  • Reference checks

These checks pull data from various sources, including national criminal databases, county and state court records, and sex offender registries. But errors—whether from outdated information, mistaken identity, or data entry mistakes—can unfairly impact your life.

Where They Look

NCSI conducts searches in various databases and sources, including:

  • National criminal databases
  • County and state court records
  • Federal court records
  • Sex offender registries
  • Identity verification sources
  • References provided by the applicant
  • Motor vehicle administration and department of motor vehicles

This search aims to uncover or identify any potential issues that might compromise participant safety.

When You Get a NCSI Check and How Long It Will Take

The timing of an NCSI background check depends on the organization requesting it. Typically, organizations require these checks before starting a position or participating in an event. Some states or local counties or municipalities even require them.

The process can take anywhere from a few days to a couple of weeks, depending on the depth of the search and the responsiveness of the sources being checked. If one of your references is on vacation and not answering emails, the process will obviously take longer.

Why You Get One

The primary reason for undergoing an NCSI background check is to ensure the safety of vulnerable populations, such as children and young athletes. By running background checks, NCSI helps organizations minimize the risk of harm to its participants and the risk of liability for the organization.

Types of Errors

NCSI background checks can contain errors. These errors significantly impact people’s lives. Some common errors include:

  • False positives can occur when the background check incorrectly identifies a person as having a criminal record or other issues.
  • Sometimes, a background check might confuse two people with similar names or other identifying information, leading to incorrect results.
  • Background checks might include old or incorrect information that should no longer be relevant.
  • Missing information can also lead to an inaccurate representation of someone's background.
  • Simple mistakes in data entry or processing can lead to significant errors in the final report.

These errors can have severe consequences, including lost job opportunities, damaged reputations, and unnecessary stress and anxiety.

The FCRA requires that collectors of personal information use reasonable care to ensure that the information they collect, compile, and sell to organizations is accurate. While the error might be in some other county’s criminal database, in light of the potential impact on a person’s reputation, NCIS's responsibility and the level of care that makes care reasonable should be more than just putting any old list together.

The Importance of Fixing Those Errors

If you have recently undergone an NCSI background check and become aware of an error in the resulting background check report, we are really sorry. We know how disorienting and damaging these errors can be. It’s important to make efforts to fix those errors. As you may be discovering:

  • An inaccurate background check can prevent someone from getting a job or volunteer position, affecting their livelihood and career prospects.
  • Incorrect information can harm an individual's reputation, leading to social stigma and personal distress.
  • In some cases, false positives or other errors can result in legal issues, adding to the individual's burden.
  • Everyone deserves to be judged based on accurate information. Ensuring background checks are correct is a matter of fairness and justice.

We want to help you correct these NCSI errors.

ActionDescription
Get a copy of the reportReview the details of your NCSI background check carefully. Look for mistakes in criminal history, employment history, or any other records.
Gather evidenceCollect supporting documents, such as court records or employment verification, that can prove the information in the report is incorrect.
Dispute the errorsSubmit a formal dispute with NCSI, outlining the mistakes and providing documentation to support your claim.
Follow upStay on top of your dispute, and ensure the errors are corrected. The FCRA requires NCSI to respond and take steps to resolve the issue.

How We Can Help

At Consumer Attorneys, we’ve seen how damaging an inaccurate NCSI background check can be. That’s why we’re committed to standing by your side, ensuring your rights are upheld and that your background check is corrected. Here’s how the background check attorneys at Consumer Attorneys can assist:

  • Review your report. We will carefully analyze your NCSI background check to pinpoint any errors.
  • Build your case. We’ll help you gather the evidence needed to support your claim, whether it’s court documents, employment records, or other relevant materials.
  • File a formal dispute. We’ll guide you through disputing the inaccuracies directly with NCSI.
  • Take legal action if needed. If NCSI refuses to correct the errors or drags its feet, we’re prepared to take them to court under the FCRA. We aim to hold them accountable for the damage their mistakes have caused you.

The Importance of Fixing Background Check Errors

An incorrect NCSI background check can have far-reaching consequences. It can block job opportunities, ruin your reputation, and create unnecessary stress. What does an NCSI background check look for? Criminal history, driving records, and more. How long does an NCSI background check take? Typically, it’s completed within a few days to a couple of weeks, depending on the depth of the search. But if errors are found, those need to be fixed immediately.

Frequently Asked Questions

The time it takes to complete an NCSI background check can vary from a few days to a few weeks. To do its background checks, NCSI scans and scours thousands of criminal, motor vehicle, and public records databases. It also verifies employment and if relevant, education. The more places a person a person has lived, worked, and learned will add to the tie it takes for NCSI to collect the information. Also, NCSI also checks references. The reference’s responsiveness is a factor in how long an NCSI background check will take. 

The NCSI background check looks for anything that suggests the subject of the background check might not be suitable to work for a school, youth sports league, or some other civic group. This can include a criminal conviction, a poor driving record, questionable references, or some other flaw in the verification process. Organizations want to protect themselves and their reputations from bad actors. Each organization may be on the lookout for some specific factor that suggests someone wanting to work with them might not be suitable.

Because it deals in people’s personal information, NCSI must comply with all tenets of the Fair Credit Report Act (FCRA). The FCRA requires organizations to get explicit written permission of background check subjects before it can do a background check on that person.  The FCRA also provides very clear and unmistakable protocols for how an organization must obtain that authorization. If you had a background check by NCSI, you should have given someone permission to do so. If you did not, contact Consumer Attorneys.

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Daniel Cohen is the Founder of Consumer Attorneys. Daniel manages the firm’s branding, marketing, client intake and business development efforts. Since 2017, he is a member of the National Association of Consumer Advocates and the National Consumer Law Center. Mr. Cohen is a nationally-recognized practitioner of consumer protection law. He has a we... Read more

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